Inter-modal solutions to make logistics businesses more efficient & profitable

The success of logistics comes down to the efficiency of supply chain management. Customers’ needs are constantly changing, which means we need a supply chain that’s optimally designed to keep up and gives us end-to-end visibility at a lower operating cost. From Integrating with current systems or implementing innovative systems and tools that drive actionable analytics and data, we create a culture of continuous improvement.

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Overview

We have partnered with clients across the globe to provide Intermodal Software solutions that combine user-friendly native mobile applications for intermodal logistics operations with a powerful web application for business administration. The solution also provides end-to-end visibility of the marine supply chain. We have an automated end-to-end delivery process and the solution offers real-time updates at each stage of the transaction. As each load is picked up and delivered, data is collected and time-stamped at each point along the supply chain. This improves productivity, increases visibility, manages stock, automates cargo orders and eliminates manual paperwork.

Why choose us?

With the globalization of industry & commerce and increasing customer demand for innovation at a low cost, today’s cargo forwarder needs flexible and easy-to-use solutions to effectively manage their business. Our Cargo forwarder software addresses these needs with flexible, powerful and integrated solutions. Raytex is committed to developing robust software solutions at a fraction of the cost that can help companies optimize their supply chain integration. With secured multi-enterprise level integrations, the Emodal system offers the highest level of security for your data. You can eliminate manually intensive & iterative steps to have a fully automated logistics platform. It offers complete transparency and visibility into your logistics business with real-time access to cargo status from port to depot and depot to door. Make your trip to the port more efficient with an automated gate-appointment option and further simplify and secure the gate-appointment feature with an online payment facility for faster clearances.

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Online cargo management solutions

For easier, faster and cost-effective logistical businesses we deliver end-to-end solutions along with our partners and clients, that span the entire journey of the logistical chain – from the origin to the final destination. This allows the Cargo Forwarders and Trucking Companies to optimize their business such that there is improved productivity, greater efficiency, and thereby better bottom-lines and cash-flows.

Problem

  • Poor documentation leads to slower processing effecting timelines and profitability of the supply chain
  • Poor management of the supply chain causes efficiency-challenges leading to poorer response times & deliveries

Solution

  • Robust data-capture systems that take in real-time data for improved accuracy in adherence to timelines.
  • Real-time tracking mechanisms that aid identification & resolution of bottlenecks to improve efficiency.

Our Approach to Delivering Your Solutions

Our approach is to deliver the best user experience, build a technological ecosystem that is fast & reliable for web applications & mobile solutions for solving key business challenges of the education sector.

Focus on business & users

We understand that technology is built in context to business & people who run it, not the other way around.

Focus on solutions & scale

We understand that the solutions we offer have to work in real-life situations & be able to scale with the organization.

Focus on quality & assessment

We understand that quality output is what is expected of us, and a robust assessment is undertaken to deliver it.

Focus on costs & outcome

We understand that investments of time & resources come with expectations of the right outcome and we deliver it on all counts.

Focus on innovations & technologies

We understand that constant learning and improvements are key factors for business success and we stay ahead of the curve

Our Expertise

We offer end-to-end software development services with a vision to help you improve the way you do your business and service your clients. Our objective is to help you increase your ROIs, better competition standards and improve the bottom-line. This is achieved with robust IT & software solutions across – software development, software testing, and quality assurance, system integration, technology consulting and software support. Experts at fulfilling time-sensitive projects, we deliver world-class solutions within very aggressive and challenging timeframes. We are experts in the creation of dedicated centers for a number of consecutive projects, where the understanding of requirements and solution elaboration has crucial importance.

Application Development

We don’t create software solutions in isolation, we are creating solutions in context to your business requirement to deliver holistic business solutions

Management Consulting

We do a deep dive into the client’s needs & requirements to get a measure of their entire business structure guided by robust analysis & in-depth study

Mobile Application Development

Pioneering industry-specific solutions, our expert team of mobile application developers develop robust software solutions that actually work

EDI & Systems Integration

The experts in standard EDI resources we handhold organizations over to the newer technological paradigms such as Microsoft Biz Talk and direct data exchange

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Client Case studies

Our strategic technology solutions and services have enabled solve many business challenges for our clients. Read our case studies to understand how we partner with our clients in bringing about this transformation.

APM Terminals

 

APM Terminals, a subsidiary of A.P. Moller-Maersk, is one of the world’s largest container shipping group. APMT is uniquely positioned to help both shipping line and landside customers grow their businesses and achieve better supply chain efficiency as well as flexibility and dependability. The Maersk Group’s priorities for the upcoming year are to differentiate themselves with technology and innovation.

There are 13 Applications in total under APMT account namely TERMPoint, TERMView, TOPS, COPS, APMT Payroll, SSRS, VBS, APMT Haz, Financial Handheld, Bobtail Lane Service, Load List Analyzer, StackView, TSC Toolbox.

Raytex supports all these applications for Software Services, Maintenance and Support and Technical Help desk, without any disruption of work in the terminals.

The expanded scope of work for Raytex included aiding production/UAT/QA for the APMT applications. Raytex provides a dedicated and skilled support team to manage different APMT vendors for hosted Web and Windows applications.

Raytex support team also helps resolve tickets from all the applications of APMT. On-call support is made available only for priority tasks in the US working hours. Service Now Ticketing System tool helps APMT Customers place a request for any help and report bugs via Service Now Ticket System.

Raytex support team has maintained high availability for all the APMT systems over the last few years, this allows APMT customers to grow their business and capabilities with optimized operation cost.

APM Terminals benefit from the Managed IT Services of Raytex using our full-lifecycle development resources who can provide both short-term as well as long-term talent to modify and deploy the mission-critical transportation applications.

APMT customers have improved communication from the support team through email or service now ticketing tool, Improved business activity via prioritization and Increased workforce productivity.

What issue, challenge, or pain point did the client want you to address?

Young Brothers was facing issues in undertaking day-to-day business transactions due to humongous paperwork that is involved while handling Cargo. They wanted to track all cargo at various ports like Honolulu, Hilo, Kahului, etc., Young Brother’s wanted to provide the best inter-island freight handling and transportation services, delivering excellent customer service, to achieve long-term profitability and success.

Why did they have this problem?

The amount of paperwork that is involved from the time of cargo received at port and delivered to client was humongous. Young Brother’s wanted to provide the best inter-island freight handling and transportation services, delivering excellent customer service.

What were your client’s expected outcomes from working with a vendor to solve their stated problem?

Client’s expectation was to have a solution that works at every level of inter-island transportation services from reservation to pick up and move goods quickly, securely, and seamlessly across the Hawaiian Islands.

Why did they engage your organization to help?

Raytex was selected because of it expertise and provide complete solutions for complex problems and service maintenance provided by our dedicated Team.

How did you approach the challenge?

We worked with client and identified the areas by using various methods such as requirement sessions, conducted meetings/reviews and took detailed analysis of all the business operations and came up with solutions that are feasible and agreed upon by all the stake holders.

How was your client involved in this stage?

Client was involved in every stage of implementation from design to testing, the product was available in Client QA and UAT. We collected the feedback and improved the product based on suggestions from relevant stake holders.

What was the solution?

A Web-based application along with IOS App for carrying day to day operations like

  • Barge scheduling, Booking, Quotes
  • Barge Load
  • Barge Discharge
  • Freight Billing
  • Storage Billing etc.,

Raytex offered the solution to use latest technologies like Angular, Web API’s etc., which are light weight and offer fast results when querying large sets of data.

What was the timeline?

The Complete solution was provided in around 3 Years and IOS App took around 5 months, 4 months for User Acceptance Testing.

Did your solution solve the client’s stated problem or accomplish their objective(s)?

Yes. Below objectives were accomplished with the solution provided.

Young Brothers could reduce the amount of paper work that was involved from the time of Booking to Pick-up of all cargo, they could look up the cargo status at any time and make changes accordingly.

YB could load the containers/Auto’s/RoRo’s using the IOS App straight from loading bay instead of going back to desktop terminal, it reduced loading time considerably thus making more efficient time management and leading to more business and quicker delivery times with best customer service.

What benefits did your client see because of your work immediately?

  • YB could load the containers/Auto’s/RoRo’s using the IOS App straight from loading bay instead of going back to desktop terminal, reducing loading time considerably.
  • Cargo’s Status could be tracked by the client and intimated to customer about the delivery time through Email/Fax/Phone.
  • Billing Notifications could be sent out to customer’s using email notifications systems.

What benefits should your client see because of your work over time?

YB wants to improve the process furthermore to handle all types cargos like Auto’s, RoRo’s and Loose Cargo by configuring different types of Freight, Storage billing and publish them to all types customers i.e.., Pre-paid customers, Bulk Cargo Owners etc.

Are there specific KPIs, measurements, statistics or ROI data you can share that clearly demonstrates the value of the solution/service/strategy you provided?

Young Brothers is now one of the leading and best inter-island freight handling and transportation services in moving goods quickly, securely, and seamlessly across the Hawaiian Islands with excellent customer service.

Which one of those data points would you consider to be the most important? Why?

Specifically, designed Web enabled software and IOS App provide real time information about the cargo which enables client to manage the cargo efficiently and provide best customer service.

Finally, would your client agree that you solved their problem or helped them achieve their intended goal?

Yes, Definitely

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